1. Order Placement

1.1 To place an order on info, you must register an account, verify your business identity, and provide accurate contact and shipping information.

1.2 All orders are subject to confirmation by our sales team. We reserve the right to reject orders due to product unavailability, incorrect pricing information, or eligibility issues.

1.3 Once your order is confirmed, a formal order confirmation email will be sent to your registered email address, including details such as product specifications, quantity, total price, and delivery timeline.

2. Payment Terms

2.1 We accept multiple payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and Escrow Services. Specific payment terms may vary based on order volume, product type, and customer credit history.

2.2 A deposit of 30%–50% of the total order value is required to initiate production or preparation of goods. The remaining balance must be paid before shipment.

2.3 All payments must be made in the currency specified in the order confirmation. Any bank charges or fees incurred during the payment process shall be borne by the buyer.

3. Shipping & Delivery

3.1 We offer flexible shipping options including sea freight, air freight, and land transportation, based on the buyer’s location and product size.

3.2 The shipping cost will be calculated based on the weight, volume, destination, and selected shipping method. This cost will be clearly stated in the order confirmation.

3.3 The estimated delivery time is subject to the shipping method and destination. We will provide the tracking number once the goods are shipped and assist the buyer in tracking the shipment status.

3.4 The buyer is responsible for handling customs clearance procedures, paying customs duties, taxes, and other related fees in the destination country.

4. Inspection & Acceptance

4.1 Before shipment, we will conduct a comprehensive quality inspection of the goods and provide a detailed inspection report, including photos and videos of the product, to the buyer for confirmation.

4.2 Upon receiving the goods, the buyer should inspect the packaging and product condition within 7 working days. If any damage, shortage, or discrepancy with the order is found, the buyer must notify us in writing with supporting evidence (photos, videos, inspection reports) to initiate a claim process.

5. Cancellation & Modification

5.1 Order cancellation or modification is only allowed before the goods are prepared for shipment. A cancellation fee may apply depending on the progress of order processing.

5.2 Once the goods have been shipped, no cancellations or modifications to the order will be accepted.

6. Returns & Refunds

6.1 Returns are only accepted in cases of product quality defects, incorrect product delivery, or damage caused during transportation (confirmed by third-party inspection reports).

6.2 To initiate a return, the buyer must contact our customer service team within 7 working days of receiving the goods and provide valid evidence of the issue. Our team will review the claim within 3 working days and provide a resolution plan (return, replacement, or refund).

6.3 Returned goods must be in their original packaging and condition. The buyer is responsible for the return shipping costs unless the issue is caused by our negligence.

6.4 Refunds will be processed within 10–15 working days after the returned goods are received and inspected. The refund will be issued to the original payment method.